Global CX and Contact Center Platform Business for Sale

This is a leading provider of customer experience (CX) and contact center services, specializing in omnichannel customer care solutions. With a tech-powered platform and over 4,000 agents worldwide, the company delivers innovative customer experience solutions across various industries, focusing primarily on Telecommunications, Government, Financial Services, and Healthcare sectors. The company maintains strong relationships with key clients, particularly in the telecommunication sector, with its top client representing 40% of Revenue. The company’s technological capabilities include AI-powered solutions such as AI Conversation Simulation, Real-Time Accent Translation, and Automated QA, positioning it as an innovative player in the customer experience industry. The company’s current growth strategy focuses on expanding within its core verticals while maintaining operational efficiency and leveraging its global delivery model combining onshore, nearshore, and offshore capabilities. Furthermore, the company is well-positioned for its next phase of growth under new ownership.